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Cancellation Policies

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Cancellation Policy

The booking of the trip is subject to certain terms and conditions.

Changed your mind soon after booking?

We want you to be fully comfortable with your booking, which is why we offer the policy below:
After making payment for any trip, in the event that you change your mind within 48 hours, you will receive a full refund, except for Rs. 1000 towards administrative charges. This is provided that, at the time you notify us of the cancellation, there are at least 15 days before departure for domestic trips and 30 days before departure for international trips.
Refunds given under this scheme are subject to the ‘Additional Points’ as stated below.

Cancellation Schedule

  • Cancellation after confirmation with payment anytime before 30 days of the commencement of the tour: 15% of the value of the trip or Rs. 8000 (whichever is less) will be deducted, and the rest refunded.
  • Cancelling the tour 30 to 20 days before commencement of the tour: 25% of the value of the undiscounted tour cost will be deducted, and the rest refunded.
  • Cancelling 19-10 days before commencing of the tour: 50% of the undiscounted tour cost will be deducted, and the rest refunded.
  • Cancelling 9-7 days before commencement of the tour: 75% of the undiscounted tour cost will be deducted, and the rest refunded.
  • Cancelling 6 days or less before the tour date: No refund for the tour.

Additional Points

  • For any flight tickets booked additionally with the trip being cancelled, the cancellation policy of the airline will apply.
  • Amounts paid towards extras like activities or room nights are only returned on a ‘best effort’ basis. We are not liable for these amounts.
  • Amount paid towards handling charges while paying through the payment gateway (typically about 2.25%) is not returned while making any refunds. For bookings made online, as a goodwill gesture, we absorb the processing fees for our travelers. However, we cannot absorb these in case of a cancellation.
  • If for any unforeseen reason, the trip gets cancelled by Ponytail, a complete refund will be made.
  • Refunds (when due) are paid directly into a bank account by Ponytail and take 30 days to process.
  • In case of cancellation, in addition to the trip cancellation policy stated above, losses incurred on cancelling the visa fee, insurance, and flights will be charged on actuals, over and above the standard cancellation rate even if these are part of the package inclusion.
  • In case we are forced to reschedule the trip to a later date due to natural calamities, acts of god, civil unrest, war, and other events beyond our control, this is NOT treated as a cancellation by Ponytail. In this case, you can choose to shift to the new date at no cost, choose any other trip by paying the applicable transfer charges, or avail a refund with minimum cancellation charges (lowest slab will apply). Any unrecoverable amount spent on behalf of the traveler will be charged. This includes, but is not limited to, visa fees, airline tickets, insurance, and handling charges while paying through a payment gateway (typically 2.25%).